Terms and Conditions
Port Delivers
Effective Date: 1st March 2026
These Terms and Conditions govern the use of the Port Delivers website and ordering platform. By using the website or placing an order through Port Delivers, you agree to be bound by these terms.
1. About Port Delivers
Port Delivers is a local food ordering and delivery platform connecting customers with participating restaurants in Port Douglas and surrounding areas.
Port Delivers facilitates orders, coordinates delivery, and processes payments but does not prepare food.
Food is prepared by independent restaurant partners.
2. Service Area
Port Delivers currently delivers to:
• Port Douglas
• Craiglie
Delivery areas may expand or change over time.
Orders outside the service area may not be accepted.
3. Orders
When placing an order through the Port Delivers platform you agree that:
the order is accurate and complete
the delivery address is correct
contact details provided are valid
Once an order has been confirmed by the restaurant, it begins preparation and may not be able to be changed or cancelled.
4. Restaurant Responsibilities
All food is prepared by partner restaurants.
Restaurants are responsible for:
food preparation
ingredient quality
allergen information
menu accuracy
packaging of orders
Port Delivers is not responsible for food preparation or ingredients used.
Customers with allergies should contact the restaurant directly before ordering.
5. Delivery
Port Delivers coordinates local drivers to collect orders from restaurants and deliver them to customers.
Delivery times are estimates and may vary due to:
restaurant preparation times
weather conditions
traffic
high order volumes
Port Delivers will make reasonable efforts to deliver orders promptly but cannot guarantee exact delivery times.
6. Delivery Fees
A delivery fee applies to all orders.
Delivery fees may vary depending on the delivery location and may change from time to time.
The delivery fee is clearly displayed at checkout before payment is completed.
7. Minimum Order Values
Certain restaurants may apply minimum order values for delivery.
Minimum order requirements will be displayed during the ordering process.
8. Payments
All orders must be paid for at the time of checkout using the payment methods available on the platform.
Payments are processed securely through third-party payment providers.
Port Delivers does not store full credit card details.
9. Refunds and Order Issues
If there is an issue with your order, please contact us as soon as possible.
Refunds or credits may be considered in circumstances such as:
incorrect items delivered
missing items
delivery not completed
Issues relating to food quality or preparation will generally be referred to the restaurant responsible for preparing the meal.
Refund decisions are made at the discretion of Port Delivers after reviewing the circumstances.
10. Customer Responsibilities
Customers agree to:
provide accurate delivery details
ensure someone is available to receive the order
answer phone calls if the driver needs assistance locating the address
If a delivery cannot be completed due to incorrect information or inability to contact the customer, the order may be considered fulfilled and may not be refunded.
11. Limitation of Liability
To the maximum extent permitted by law, Port Delivers is not liable for:
food preparation issues
allergen reactions
restaurant menu inaccuracies
delays caused by restaurants or external factors
Our liability is limited to the value of the order where required by applicable law.
12. Website Use
You agree not to:
misuse the website or ordering system
attempt to gain unauthorised access to systems
interfere with the operation of the platform
Port Delivers reserves the right to restrict access or cancel orders where misuse is suspected.
13. Changes to the Service
Port Delivers may modify or discontinue parts of the service, delivery areas, or operating hours at any time.
14. Changes to Terms
These Terms and Conditions may be updated from time to time.
Updated versions will be published on the website and take effect immediately upon publication.
15. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia.
16. Contact
For questions or support please contact:
Port Delivers
Email: [email protected]
Phone: 0413 152 353